OTT platform features · Multi-profile

Multiple user profiles OTT platform: what each profile holds

Multiple user profiles OTT platform guide: one subscriber account, several viewer profiles with kids mode and avatars, and what stays at account level.

Flicknexs lets a subscriber account create multiple viewer profiles, each with a chosen avatar and a per-profile kids mode flag, and keeps billing, plan entitlement and the continue-watching list at the account level rather than splitting them per profile.

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Architecture Specification

On a multiple user profiles OTT platform, one paying subscriber account holds several named viewer identities so a household can share a subscription without sharing a screen name. Flicknexs lets each account create multiple profiles, each with an avatar from a picker and an optional kids mode, while continue-watching and billing stay attached to the account.

Flicknexs provides multi-profile as part of its white-label OTT platform. Flicknexs lets a subscriber account create multiple viewer profiles, each with a chosen avatar and a per-profile kids mode flag, and keeps billing, plan entitlement and the continue-watching list at the account level rather than splitting them per profile.

Strategic Value

Why profiles are a business decision, not a cosmetic one

01

Profiles look like a small interface nicety: a row of avatars on the first screen, a name to pick, and then the catalog. Underneath, they are how a streaming service reconciles two facts that pull in opposite directions. Households share subscriptions, and services would rather sell one subscription per person. A profile picker is the compromise: it accepts that a family will share one payment while giving each member a name, an avatar and, for children, a safer view of the catalog. How much a profile stores, and what stays with the account, decides how that compromise plays out in your revenue and support queues.

02

Flicknexs implements profiles at the account level. A subscriber signs in once, sees the profile picker, and chooses or creates a profile. Each profile carries a name, an avatar from the picker and a kids mode flag. What each profile does not carry is worth stating early: there is no profile PIN, and the continue-watching list belongs to the account, so every profile on that account sees the same resume points. Those two facts shape the tradeoffs on this page, and an operator should decide the account-sharing policy with them in view rather than assuming a profile is a separate viewer.

03

On living-room devices the expectation is set by the platform makers. Google's Android developers documentation on Watch Next programs, for instance, describes how Android TV expects a service to surface what a viewer was in the middle of, and it is the standard to keep in mind when deciding whether a shared, per-account resume row is acceptable for your audience. This page covers what the admin exposes, what the apps do with a profile, setup in order, the limits stated plainly, a worked example for a kids education service, and a checklist to run before you switch profiles on.

Industry standard reference: Android TV watch-next documentation (audited and verified 2026-09-03).
Capabilities & Specifications

How viewer profiles work on Flicknexs

Each row below states what a profile stores or does not store. The distinction between profile-level and account-level data is the whole feature, so it is repeated deliberately.

01

Multiple profiles per account

A subscriber account can hold several viewer profiles, created and named from the account screen.

One payment, several household members.
02

Profile picker at sign-in

After signing in, the viewer picks a profile before reaching the catalog on the web and apps.

Each member starts in their own identity.
03

Avatar picker

Each profile chooses an avatar from a set the platform provides, shown on the picker and in the header.

Profiles are recognizable at a glance.
04

Kids mode per profile

A kids mode flag on the profile tells the viewer apps to present the kids experience.

Children get a safer view without a separate account.
05

Billing stays on the account

Plan, payment method and purchase history belong to the account; profiles inherit its entitlement.

No per-profile pricing to administer.
06

Continue watching per account

Resume positions are stored against the account and shown to every profile on it.

Know this before promising personal resume rows.
07

No profile PIN

Profiles switch freely; there is no PIN or password gate on a profile, including kids profiles.

Kids mode is a view, not a lock.
08

Same profiles on every app

Profiles are account data, so the web player and the device apps show the same picker.

A profile created on a phone appears on the TV.

Source: Flicknexs platform documentation and architecture specification, 2026-09-03.

The mechanics: what a profile holds and what the apps do with it

Profiles are a thin layer over the account. Understanding exactly which data lives where tells you what viewers will experience when they switch between avatars, and what they will not.

01

The account is the paying identity

A Flicknexs account is created at sign-up with an email and password, and it is the thing a subscription plan or a pay-per-view purchase attaches to. Everything the payment gateways record, from the plan and renewal date to one-time purchases and rental windows, belongs to the account. Profiles are created underneath it and never own an entitlement of their own. Cancel the plan and every profile loses access at the same moment.

Included
02

What a profile actually stores

A profile has a display name, an avatar selected from the picker and a kids mode flag. That is the record. It does not have its own email, its own password, its own plan or its own purchase history. When the viewer picks a profile, the apps show that name and avatar in the header and apply the kids mode if it is set. Treat a profile as a named lens on the account rather than as a separate viewer.

Included
03

The picker on the web and on the apps

After sign-in, the web viewer site and the Android, iOS, Android TV and Fire TV apps show the profile picker before the catalog. The viewer taps an avatar, or creates a new profile from the same screen, and lands on the home page under that identity. Switching profiles later is done from the account area without signing out, and because there is no PIN, any member of the household can open any profile.

Included
04

Kids mode is a per-profile flag

Setting kids mode on a profile marks it so the viewer apps present the kids experience rather than the full catalog view for that profile. The flag is set when the profile is created or edited, and it can be turned off again from the same place. It is a presentation setting for that profile; it does not create a separate login, and it is not protected by a PIN, so an older child can switch to an adult profile.

Included
05

Continue watching belongs to the account

When any profile on an account plays a title and stops partway, the resume position is stored against the account. The continue-watching row shown to every profile on that account reflects the same list. A parent who stops a drama at forty minutes will see it in the row on their own profile and so will the kids profile, subject to whatever the kids view shows. Plan messaging and support answers around this.

Included
06

Where profiles appear in the admin

The admin shows subscriber accounts with their plan, purchases and logged devices. Profiles sit under the account as viewer-side data; the operator does not create profiles for viewers, and the analytics reports count sessions and watch time by account and device rather than by profile. If you need to know which household member watched what, profiles will not tell you, and this is an honest limit rather than a configuration gap.

Included

How to set up viewer profiles in the Flicknexs admin and apps

Profiles are created by viewers, not by the operator, so setup is mostly about deciding policy, preparing the catalog for kids mode, and testing the picker on each app before you mention profiles in marketing.

  1. 1

    Decide the household policy before launch

    Write down, in one paragraph, what a subscription buys: one account, several profiles, shared resume list, no PIN. Decide whether you will encourage families to create profiles or stay quiet about it. This decision drives your plan pricing on the video paywall side and your support macros, so make it before a single viewer creates a second avatar.

  2. 2

    Prepare the catalog for kids mode

    Kids mode is a flag on the profile; it does not rate your titles for you. Organize the catalog so the kids experience makes sense: categories and rows meant for children, artwork appropriate for a small viewer, and titles you would not want surfaced there kept out of those rows. Review how the kids view looks on the web and on one app before you tell parents it exists.

  3. 3

    Create profiles as a viewer and test the picker

    Sign up as a test subscriber on a plan, create three profiles with different avatars and set kids mode on one. Sign out and back in, confirm the picker appears and that each profile lands on the right view. Check that switching profiles does not require a password and that the kids profile shows the kids experience. Do this on the web and on each app your plan includes.

  4. 4

    Verify what is shared across profiles

    Play a title partway on one profile, switch to another, and look for it in the continue-watching row. It will be there, because resume positions are per account. Confirm that purchases made on the account, such as a pay-per-view title, are playable from every profile. Write both findings into your support notes so agents answer accurately when a viewer asks.

  5. 5

    Update marketing copy and support macros

    Promise only what the platform does: several profiles per account, an avatar per profile, kids mode, one shared subscription. Do not promise personal resume rows or a profile lock, because neither exists. Add a support macro for "my child switched to my profile" that explains there is no PIN, and one for "why does my profile show what my partner watched" that explains the shared list.

Limits and tradeoffs: what profiles on Flicknexs do not do

These are the boundaries that shape the account-sharing decision. None of them is hidden in the product, but each is easy to assume the other way if you have used large consumer services.

01

No profile PIN or profile lock

A profile cannot be protected with a PIN or a password. Any member of the household who has the account signed in can open any profile, including switching out of a kids profile into an adult one. Kids mode is a presentation choice for that profile, not parental control. If your catalog contains titles that must be locked away from children, the tool for that is catalog organization and per-title access rules, not the profile.

Included
02

Continue watching is not split per profile

Resume positions live on the account, so every profile sees the same continue-watching row. A household where two people watch different series will see both series in the row on both profiles. This is the limit most likely to generate a support question, and it is better stated in your help center than discovered by a viewer. Per-profile resume is not a setting you can turn on.

Included
03

No per-profile recommendations, history or analytics

Because sessions are recorded by account and device, the platform does not build a separate watch history or a recommendation feed per profile, and the analytics reports do not break down watch time by profile. You can see that an account watched a title on a TV and a phone; you cannot see which avatar was chosen. Plan any personalization ambitions around the account.

Included
04

No operator-defined profile limit on our pricing page

Flicknexs does not publish a fixed profile count per account as a plan feature, and the admin does not expose a per-plan profile cap toggle. Profiles are created by viewers from the account screen. If your business model needs a hard maximum per household, raise it with the team during onboarding rather than assuming a number from another service.

Included
05

Profiles are not separate viewers for concurrency

A profile is not a device and not a stream. Whatever limits apply to simultaneous playback apply to the account, and the logged devices list in the admin is per account. Creating more profiles does not create more permitted screens, and removing profiles does not free any. If you want to sell a family tier and an individual tier, the difference has to be built on plans, not on profile counts.

Included

A worked example: a kids education service with family accounts

A fictional operator shows how the account-versus-profile split plays out where it matters most, in a service where children are the main viewers and parents hold the payment.

01

Picture a kids education service that sells a monthly family subscription with a catalog of learning videos for ages four to twelve, plus a small parents section with guidance videos. A parent signs up, pays through one of the gateways, and the account is created. On the first screen the parent creates a profile for each child, picks an avatar the child will recognize, and sets kids mode on each of those profiles. The parent keeps one adult profile without kids mode so the guidance videos and account pages are reachable from the same subscription.

02

The service has organized its catalog with kids mode in view. Rows meant for children carry bright artwork and age-band names; the parents section is kept out of those rows. When a child opens their profile, the apps present the kids experience, and the child lands in the right rows on the tablet and on the living-room TV alike, because profiles are account data shown on every app. The service does not tell parents the child profile is locked, because it is not. Its help center says plainly that any profile can be opened from the picker.

03

Two months in, a parent writes to support asking why the child profile shows the parent's half-watched guidance video in the continue-watching row. The support macro written at launch answers it: the resume list is shared across all profiles on an account. The service accepts this tradeoff because the alternative, a separate account and payment per child, would cut its family subscription in half. Its plan pricing on the paywall side and its coupon strategy both assume one account per household, and profiles make that assumption workable.

Launch checklist before you promote viewer profiles

Run through this list once as a viewer and once as an operator. Every line maps to a question a subscriber will ask in the first month, so answering it now is cheaper than answering it in a ticket.

  • The household policy is written down: one account, several profiles, shared resume list, no PIN, and the whole team has read it.
  • A test account has at least three profiles with distinct avatars, one with kids mode, and the picker appears on every app in your plan.
  • Switching profiles was tested without a password prompt, and the kids profile shows the kids experience on web and on one TV app.
  • The catalog rows meant for children have been reviewed on the kids view, with artwork and names appropriate for a small viewer.
  • A pay-per-view title bought on the account plays from every profile, confirming that entitlement is account-level.
  • A title paused on one profile appears in the continue-watching row on another, and the support macro for that is ready.
  • Marketing copy promises avatars, kids mode and shared subscriptions only, with no mention of profile locks or personal resume rows.
  • Support macros exist for "my child switched profiles" and "why does my row show my partner's show", each stating the real behavior.
  • Plan pricing on the paywall side assumes one account per household, since profiles do not add screens or entitlements.
  • The analytics team knows sessions are counted by account and device, not by profile, so no per-profile report is expected.

How viewer profiles fit with the device apps and with monetization

Profiles are account data, so they behave the same on every app. On the money side they interact with plan design and discounts more than with any gateway.

01

A profile created on a phone appears on the Android TV app that evening, because the picker reads the same account data everywhere. The Android, iOS, Android TV and Fire TV apps included by plan, and the Roku, Samsung, LG and Apple TV apps sold as add-ons, all show the picker after sign-in and apply kids mode per profile. On a TV, the picker is driven by the remote, so test that avatar selection and profile creation are comfortable with arrow keys. The logged devices list in the admin remains per account, which is where any simultaneous-screen policy lives; profiles do not change it.

02

Profiles change how you price rather than how you charge. Because one account can hold several profiles, a single subscription serves a household, and the video paywall page describes the plan and pay-per-view structures you can build on that assumption, including per-title prices and rental windows that every profile on the account can use. Purchases go through the account's payment method on whichever gateway you run, as the payment gateways page explains; no gateway ever sees a profile. Discounts follow the same rule: the coupons and discounts page covers Stripe promotion codes and the admin coupon setting, both of which apply at account checkout, never per profile.

03

If you want to distinguish an individual buyer from a family, do it with plans, not with profile counts. Two plans with different prices, each with the same profile behavior, is the honest structure the platform supports, and it keeps your analytics, which count sessions by account and device, aligned with what you sell.

Plan Availability

Which plan includes viewer profiles

01

Standard layers

Multiple viewer profiles, the avatar picker and per-profile kids mode are part of every plan. There is no profile add-on and no per-profile charge. Plans differ in which apps show the profile picker to your viewers. F1 Standard is the web-only plan, with 300 GB of storage and 20 TB of bandwidth yearly; see our pricing page for current plan and pricing details. F1 Standard includes 300 GB of storage and 20 TB of bandwidth yearly for website streaming; see our pricing page for current plan and pricing details.

02

Pricing & billing

F2 Super includes 300 GB of storage and 20 TB of bandwidth yearly, and adds native Android and iOS mobile apps; see our pricing page for current plan and pricing details. F3 Premium includes 1 TB of storage and 10 TB of bandwidth monthly, and adds Android TV and Fire TV apps; see our pricing page for current plan and pricing details. F4 Enterprise includes 2 TB of storage and 20 TB of bandwidth monthly and adds dedicated support to everything in F3; Samsung, LG, Roku and Apple TV apps are add-ons on any plan. See our pricing page for current plan and pricing details. TV apps are available as add-ons on any plan, allowing you to expand your reach to more devices; see our pricing page for current plan and pricing details.

03

Annual savings

Profiles do not change how revenue is shared. Plans are flat fees and Flicknexs takes no commission on your revenue; payment-gateway fees are between you and your gateway. See our pricing page for current plan and pricing details. Yearly billing on F1 to F4 costs less per month than monthly billing; see our pricing page for current plan and pricing details.

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Next Steps

What to do next

01

Already on Flicknexs

If you already run on Flicknexs, sign in as a test subscriber tonight and create a second profile with kids mode on. Switch between the two, pause a title on one and look for it on the other. Then read your own help center and marketing pages for any sentence that promises a profile lock or a personal resume row, and fix it. That is the whole audit, and it takes less than an hour.

02

Choosing a platform

If you are choosing a platform, ask every candidate three questions in writing: is there a profile PIN, is continue watching per profile or per account, and do profiles add permitted screens. On Flicknexs the answers are no, per account, and no. Those answers are not a weakness if your business model is one household per account; they are a problem only if you planned to sell per-profile personalization you cannot deliver.

03

Before a rights call

Read the video paywall page next to design plans around the household account, then the coupons and discounts page to see how promotions apply at account checkout. If you sell through the store-billed apps, the Apple in-app purchases and Google Play billing pages explain how purchases recorded from those apps attach to the same account that every profile shares.

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MD

Metehan D.

"I would like to thank Rajeev for his effort and collaboration from our initial meeting to the platform development stage. We were in search of a white label OTT platform for our brand, and Flicknexs provided us with everything we needed to know right from the beginning of the process. They mentioned that they are open to all kinds of customization and integration when we want to integrate different partners into the OTT Platform. Everything went smoothly for us in all stages. Their collaboration and platform methods are very consistent. What I like best about Flicknexs is that they provide very quick and accurate responses to every question. Their response times for taking action are very fast. They seek solutions to all kinds of real industry problems and provide our company’s needs to the platform in the most accurate way. The software interface is quite easy to use and multifunctional. So far, we haven’t encountered any drawbacks. Our platform was quickly soft-launched, and once we go live with the apps, our process will be complete. We wanted to transfer our bootcamp videos, which currently operate on a pay-per-view model on our existing website, to the OTT platform. This way, we aim to provide our customers with a better experience through multi-functional memberships and purchasing models than other platforms."

IS

Inna Segal T

"We've been working with FLICKNEXS, and I've got to say, they're really good. Their platform has heaps of features (150 or so, they reckon), and it's awesome for streaming – works a treat on any gadget you've got. Big shoutout to Rajeev from their end. Top bloke. He's given us some solid advice and even sorted us out with a coder to help in the first month. Champion effort. Early days yet, but I reckon we're on to a winner with FLICKNEXS. If you're looking to stream your stuff and want the real deal, give 'em a bell. Top-notch."

RG

Robert G

"Phase 1 of our release has been seamless. From initial enquiry with Rajeev through to hand-holding all the way from Manoj and his support team. In less than two months we have developed and published on Android , Ios and Amazon Fire , with Android TV publishing imminent. We are now moving onto Phase 2, adding Samsung, Roku and LG into the mix. We already run a successful OTT platform on another service; and FLICKNEXS has so far proved to be a good alternative"

FAQ

Frequently Asked Questions

Everything you need to know about viewer profiles on Flicknexs.

Yes. Every plan includes multiple profiles per subscriber account, an avatar picker and a kids mode flag per profile, with no add-on and no per-profile charge. Plans differ only in which device apps your viewers get, according to our pricing page, and the picker appears on all of them.

Flicknexs does not publish a fixed per-account profile count as a plan feature, and the admin has no per-plan profile cap toggle; subscribers add profiles from the account screen. If your model needs a hard maximum per household, raise it with the team during onboarding rather than assuming a number.

No. Resume positions are stored against the account, so every profile on that account sees the same continue-watching row. A title paused on one profile appears on the others. There is no setting to split the list per profile, so write this into your help center before launch.

No. Profiles have no PIN or password, and kids mode is a presentation flag rather than a lock. Any household member can open any profile from the picker, including switching from a kids profile to an adult one. Use catalog organization and per-title access rules for content that must stay out of reach.

Kids mode marks the profile so the viewer apps present the kids experience instead of the full catalog view. It is set when the profile is created or edited and can be removed later. It does not rate your titles for you, so organize the catalog rows meant for children before relying on it.

Yes. Profiles are account data, so the Android TV and Fire TV apps included by plan and the add-on TV apps show the same picker after sign-in and apply kids mode per profile. Because the picker is driven by a remote on TV, test avatar selection and profile creation with arrow keys.

Yes. Purchases, rentals and the subscription plan belong to the account, and every profile inherits the account entitlement. A title bought once is playable from any profile on that account. There is no way to buy a title for a single profile, and no profile has its own payment method.

No. Sessions, watch time and completion are recorded by account and device, and the reports break down by device and platform rather than by profile. You can see that an account watched a title on a TV and a phone, but not which avatar was chosen. Plan reporting around the account.

No. A profile is not a device or a stream. Any simultaneous playback policy and the logged devices list apply to the account, and adding profiles does not add permitted screens. To sell a family tier and an individual tier, build the difference into plans, as the video paywall page describes.

Profiles are viewer-side data created from the account screen on the web or in an app; the operator manages accounts, plans, purchases and logged devices in the admin. If a subscriber needs help with a profile, support guides them through the account screen rather than editing the profile from the admin.

Advertise what exists: several profiles per account, an avatar each, kids mode and one shared subscription. Do not advertise profile locks, personal resume rows or per-profile recommendations, because none of those exist. Honest copy here saves you a predictable stream of support tickets in the first month.

No. Stripe promotion codes and the admin coupon setting apply at account checkout, and a discount reduces what the account pays for its plan. Profiles never reach the checkout. The coupons and discounts page explains where each discount type applies and that coupons work on Stripe checkout only.

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