Refund Policy
At Flicknexs, we stand behind our streaming software and platform solutions. This policy details the conditions, processes, and guidelines for requesting refunds on Flicknexs subscription services.
1. Refund Eligibility
Refund requests are evaluated under the following conditions:
- 14-Day Money-Back Guarantee for eligible new trial and starter playout subscriptions
- Service cancellation requested within 7 days of initial platform provisioning
- Unresolved severe technical outages exceeding 72 consecutive hours during your billing period
- Contractual failure to deliver core core video platform features specified in a custom agreement
Refund requests must be formally submitted within 14 days of subscription billing.
Custom software engineering, third-party plugin integration, and white-label mobile/TV app store submission fees are non-refundable once completed.
2. Refund Request Process
To initiate a refund request, follow these steps:
- Email support@flicknexs.com using your registered Flicknexs account address
- Include your subscription invoice number, account ID, and detailed explanation
- Attach supporting technical logs or screenshots if reporting platform issues
- Our billing operations team will review your ticket within 5-7 business days
Approved refunds are issued back to your original payment method (Stripe, PayPal, or card) within 10-14 business days.
3. Non-Refundable Items & Services
The following products and services are non-refundable:
- Custom domain registration, SSL certificates, and DNS setup fees
- Third-party bandwidth consumption and CDN egress surcharges
- Completed custom application development, DRM key licensing, and app store deployment
- Direct consultation, onboarding, and training sessions already conducted
4. Service Cancellation Guidelines
Subscribers may cancel recurring billing at any time via their account dashboard.
Upon cancellation, access remains active until the conclusion of the paid billing cycle.
5. Dispute Resolution & Support
We value transparent customer communication. If you have concerns regarding a billing transaction or refund decision, contact support@flicknexs.com for dedicated review by our executive billing team.
Contact Information
For refund requests or questions regarding this policy, please contact: